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Child Care Information Services

Administrator: Angelique Hiers
Deputy Administrator: Shannon Esposito

Who We Are

The Delaware County Child Care Information Services (CCIS) provides child care subsidies to eligible families. The Federal and State funding for this program is provided through a contract with the Department of Human Services (DHS). The CCIS serves children from birth to 13 years of age whose parents are employed and meet the eligibility guidelines set forth by the Commonwealth. Childcare is also available to a child who is 13 years or older but under 19 years of age who is incapable of caring for himself. Teen parents who are enrolled full-time in high school are encouraged to apply for childcare services. Parent/Caretakers who apply may be placed on a wait list based on the availability of funds. Fees are based on family size and income.

What We Do

The CCIS provides child care subsidy to eligible families. This is a parent choice system. Parents may choose any licensed, regulated or relative, provider who signs an agreement for funding through this agency and complies with State laws and regulations. The CCIS may not make recommendations regarding selection of a child care provider. CCIS resource and referral staff are able to offer parents and caregivers a variety of resource information to local agencies, government programs, services and child care providers.

Resources are provided to parents/caretakers which will aid in selecting a quality care provider for their child/children. Child Care Information Services agencies are a trusted source to families looking for child care/early learning programs. A quality early learning program—in child care, Head Start, or preschool—will help prepare your child for success in school and in life.

Here are things to look for:

  • Is this person or program a safe place for children?
  • Do they meet the necessary regulations?
  • Have there been any complaints against them?
  • DHS regulates child care programs (family child care homes, group child care homes and child care centers) to make sure they meet minimum health and safety standards.
  • Programs are required to post their certificate of registration or compliance, so if you don't see it, ask about it.
  • Does the child care or Head Start program participate in Keystone STARS?
  • Do teachers have training in early childhood education? Teachers in quality programs have education in child development, such as a Child Development Associate (CDA), Associate's or Bachelor's degree.
  • Does the program provide activities appropriate for your child's age and development? Teachers should observe your child's skill level and provide activities that will help your child grow.
  • Does the program keep families involved in their child's progress? Quality programs will talk with you about how your child is learning and suggest ways you can help your child learn at home.
  • Are the children happy and involved? Learning should be fun!

As you search for quality child care, reach for Keystone STARS. Keystone STARS helps you know what to expect when picking a program. Child care programs that participate in Keystone STARS meet standards for teacher quality, classroom and learning activities, working with you to support your child, and managing their program. Programs can earn from one to four Stars. The higher the STAR level, the higher the quality.

Keystone Stars

For more information and to find a Keystone STARS program near you, visit Compass or www.papromiseforchildren.com.

Guidelines for the Subsidized Child Care Program

  • Resides in the state of Pennsylvania
  • Have a child/children who need child care while you work or attend an education or training program
  • Meet income guidelines for your family size. Click to see current Federal Poverty Income Guidelines
  • Works an average minimum of 20 hours a week
  • Works an average minimum of 10 hours a week AND attends an education/training program an average minimum of 10 hours a week
  • Have prospective employment that will start within 30 days of your application for subsidized child care
  • Teen Parents must be enrolled in a full time education program. The teen's family income is not a factor in determining teen parent eligibility.
  • Child/Children requesting care are United States citizens AND/OR an alien lawfully admitted for permanent residency
  • Have proof of identification for each parent/caretaker residing in the household
  • If you received TANF cash assistance benefits within the last 6 months and you have a child who needs care while you are working, you may meet the guidelines for continued subsidized child care.

How to Contact

Address:    20 South 69th Street, 4th Floor
                   Upper Darby, PA 19082

Hours:        8:00 AM – 5:00 PM

County Holiday Calendar

Phone:       610-713-2115 or 1-800-831-3117

Fax:           610-713-2233/2333

Email:        elrcregion15@pa.gov

How to Apply for Child Care Information Services

Apply online at


Printable Applications to be mailed or faxed:

Mail or fax application to:

Delaware County Department of Human Services
Child Care Information Services
20 South 69th Street
Fourth Floor
Upper Darby, PA 19082
Fax: 610-713-2233/2333

Resources and Helpful Links

Monthly Provider Newsletter

Click here to read

Friend/Neighbor Providers to become Registered Family Child Care Providers

Click here to read

Family Child Care and Friend/Neighbor Unregulated Care – changes coming November 2016

Click here to read

Perform a detailed child care search through Compass


Provider Self-Service Page


Pennsylvania Pre-K Counts


Delaware County Head Start Programs


Early Learning GPS


The Early Learning GPS is an interactive online tool where families answer up to 10 questions for great tips and reliable resources on helping their child learn and grow. Create a free map for your child to follow his milestones, save fun activities that will help him learn and grow, and compare child care programs. All information is from reliable sources like PA's Office of Child Development and Early Learning.

Career Opportunities

Visit www.employment.pa.gov, click on Open Jobs to view available positions or register to take a test. For Civil Service employment information contact Philadelphia office 215-560-2253.

Contact Human Services Personnel at 610-891-4951 or 610-891-4417 with questions.