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Office of Behavioral Health

Division of Mental Health, Child & Adolescent

BH/ID Administrator: Jonna DiStefano
Deputy Administrator: Donna Holiday
Coordinator: Shannon Fitzpatrick Thomas



Who We Are

The Child and Adolescent Division oversees a wide range of services and programs for children, adolescents, and their families in Delaware County. These services and programs are delivered by a pool of provider agencies who have many years of experience working with children, adolescents, and families.


What We Do

The Child & Adolescent Mental Health division assures appropriate services are available for youth and their family who are experiencing mental health challenges.


Services We Provide

We contract with agencies who provide an array of services and resources which are focused around trauma informed principles, recovery, resilience and self-determination. A few of the many services offered are High Fidelity Wraparound, Family Based Mental Health, Multisystemic Therapy, Outpatient Treatment, Blended Case Management and Mental Health Respite services.


How to Contact

           Phone:            610-713-2365

           Address:         20 S. 69th Street, 3rd Floor
                                  Upper Darby, PA 19082

           Hours:            8:30 AM – 4:30 PM

           Email:            humanservices@delcohsa.org

          County Holiday Calendar


Crisis Services

Delaware County Crisis Connections Team (DCCCT)

           Phone:           1-855-889-7827

           Hours:           24 hours/day & 7 days/week

Crozer Chester Medical Center- Mental Health Crisis Services

          Phone:           610-447-7600

          Address:        1 Medical Center Blvd
                                 Chester, PA 19013

          Hours:           24 hrs/day & 7 days/week

Mercy Fitzgerald Hospital Mental Health Crisis Services

          Phone:           610-237-4210

          Address:        1500 Lansdowne Avenue
                                 Darby, PA 19023

          Hours:           24 hrs/day & 7 days/week


How to Make a Referral

Referrals are made by calling or visiting one of our two county Base Service Units or by contacting the Behavior Health Managed Care Organization, Magellan Behavioral Health.

  • Community Hospital, Crozer Chester Medical Center
    2600 W. 9th Street Chester, PA.
    610-497-7700

  • NHS Human Services of Delaware County
    800 Chester Pike Sharon Hill, PA
    610-534-3636

  • Magellan Behavioral Health, Member Services at 888-207-2911

Resources and Helpful Links

Delaware County Crisis Connections Team (DCCCT) website

Delaware County Crisis Connections Team (DCCCT) brochure

Warm Line 855-464-9342

Delaware County Mental Health Court brochure


PA Crisis Text Line – Text PA to 741741
Free, 24/7, Confidential

Click Here to View Flyer


OBH Child and Adolescent Directory of Drug and Alcohol and Mental Health Services

Delaware County Child and Adolescent MH & D&A Services Directory


Magellan Behavioral Health of PA, Inc.

http://magellanofpa.com/


Transition Age Youth, Certified Peer Support (CPS)

Transition Age Youth (TAY) Certified Peer Support (CPS) program is now accepting referral in Delaware County.

What is a Peer Specialist?

Certified Peer Specialist are individuals with lived experience who are trained to share their own stories of recovery and resiliency. They engage and inspire youth to plan for what is important to them in their everyday life.

How can CPS benefit your youth?

With the key concepts of hope, personal responsibility, education, self-advocacy, and support, the CPS will work with your young person in developing their own Individualized Service Plan (ISP) and Crisis-Plan. CPS will help the young person identify community resources, develop organizational skills for daily living, and help plan around social supports. With permission of the young person, CPS will work together with family members and natural/community/professional supports to advance and overcome obstacles and the societal stigmas that often come with the labels of serious mental illness or emotional disturbance.CPS meet Young People where they are most comfortable, in their home or community.

Here are the eligibility requirements:

  • Young person must between the ages of 14 and 26.
  • Possess current medical assistance (MA) coverage or is MA eligible.
  • Have the presence of a serious emotional disturbance and/ or mental health diagnosis that impacts their daily functioning.
  • Or, have dual MH and mild ID/IDD including Autism
  • Are willing to commit to meet 1-2 hours per week minimum.

TAY CPS Info Sheet
DelCo OBH CPS Referral


PA Member Handbook - September 2016

PA Member Handbook


For Delaware County HealthChoices Members, when a child / adolescent is prescribed for child / adolescent Mental Health Residential Treatment (MH RTF) or Community Host Home (CRR) by their treating Psychiatrist, please follow the steps below:

  1. What happens when there is a request for mental health residential treatment / community host home?
    1. A face to face psychiatric evaluation is done stating that RTF/CRR is medically necessary for an initial 60 days.
    2. An interagency meeting (ITM) is facilitated by the provider recommending the level of care. The ITM is held between the child/adolescent/family, provider, Magellan Behavioral Health (MBH), and Delaware County Office of Behavioral Health (OBH) representative (when available). Other agencies like school, Children & Youth Services (CYS), Juvenile Court & Probation (JPO), Office of Intellectual & Developmental Disabilities (OIDD) are included as appropriate.
      1. For Delaware County, Jill Toale toalejg@magellanhealth.com / 215-504-3900 extension 63874 is your MBH point of contact
      2. Once the ITM is complete, the provider is responsible for completing and submitting the MH RTF / CRR packet to MBH within 5 business days

  2. Who are the Delaware County representatives for ITMs (when available)?
    1. Christina Gordon- MH RTF/CRR Referrals for youth up to age 17 living at home (may have an Autism or Intellectual & Developmental Disability) 610-713-2483 / GordonC@delcohsa.org
    2. Holly Fullmer- MH RTF/CRR Referrals for Transition Age youth ages 18-21 (may have an Autism or Intellectual Disability) 610-713-2475 / FullmerH@delcohsa.org
    3. Vacant- MH RTF/CRR Referrals for youth involved in CYS or JPO 610-713-2479 / ThomasSF@delcohsa.org
  3. A copy of the Delaware County MH RTF / CRR Referral Form and Office of Behavioral Health’s Release of Information (OBH ROI) Form are to be faxed to the appropriate County staff at 610-713-2378

    DELCO MH RTF REFERRAL PDF FORM
    OBH ROI FORM

  4. How does a provider know what should be included in a MH RTF / CRR packet submission?
    1. Go to magellanofpa.com and click for ‘For Providers’ tab
    2. Click ‘Provider Manual’ under Communications
    3. Click Pennsylvania HealthChoices supplement – here you will find the forms

  5. Where is the packet sent?
    Fax the packet to the attention of Jill Toale of MBH- 866-667-7744

  6. What happens if the MH RTF request has been denied?
    Please see:
  7. How to file a complaint or grievance for Magellan Behavioral Health of Pennsylvania HealthChoices members flyer

    How to file a complaint or grievance for Magellan Behavioral Health Of Pennsylvania HealthChoices members


Career Opportunities

Visit www.employment.pa.gov, click on Open Jobs to view available positions or register to take a test. For Civil Service employment information contact Philadelphia office 215-560-2253.

Contact Human Services Personnel at 610-891-4951 or 610-891-4417 with questions.